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Policies

Delivery Times

To bring you the very best prices, VIN contracts with many publishers and distributors. Most of these publishers ship the books you order directly to you from their warehouses, and delivery averages 4 - 8 business days from the date of your order.

International shipments could take 3-5 business weeks, and could also be delayed by customs in your country.

Your order must have a physical address as the shipping address. Delivery can only be made to a physical address, and not to a P. O. Box.

Return Policy

Contact VIN at 800-700-4636 for all returns. We will provide specific instructions for returning books you have received. Purchaser is responsible for return shipping. Shipping and handling charges paid will not be refunded. If the order was sold with FREE SHIPPING, a $6.00 shipping fee will be subtracted from the amount refunded.

Damaged Merchandise or Errors
If you receive damaged merchandise or merchandise accidentally shipped to you in error, VIN will gladly exchange it with a smile!

  • Shipping fees for exchange of damaged merchandise will be paid by VIN.
  • Shipping fees for return of merchandise you received, but did not order (packing errors by our staff), will be paid by VIN.

    Privacy Policy

    Thank you for visiting our store. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.

    The Information We Collect
    You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services.We may also collect certain non-personal information including the type of browser you are using (e.g. Netscape, Internet Explorer), the type of operating system you are using (e.g. Windows 95, Mac OS) and the domain name of your Internet service provider (e.g. America Online, Earthlink).

    How We Use the Information
    We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order.From time to time we may also send you additional information about our products and/or services in special promotional mailings. If you do not wish to receive these special mailings please make sure to check the box that says “Check this box if you do not wish to receive special promotional mailings”, which is located at the bottom of the page where you fill in your shipping and billing addresses. If you wish to be removed from our mailing at any time please contact our Customer Service Department.The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage.We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency’s requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services.We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.

    Collection of Information by Third Party Sites
    Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

    Use of Cookies
    To enhance your experience with our site, many of our web pages use “cookies” and shopper ID’s. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.

    California Sales Tax
    Orders shipped to California addresses will be charged California state sales tax.
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